Nextsmartstep: Provider Information Pack

Supporting Independence, One Step at a Time

Introduction

Nextsmartstep is a specialized supported housing provider based in London and Essex (Thurrock/Grays), dedicated to empowering adults (18+) transitioning from homelessness, the justice system, or substance recovery. Our mission is to provide more than just a roof; we provide a structured, person-centred pathway toward long-term independence and permanent housing.

1. 	Service Overview

• 	Provision: High-standard, shared supported accommodation with private bedrooms.

• 	Target Group: Adults at low-to-medium risk requiring housing-related support.

• 	Operating Area: London and Essex (Thurrock/Grays).

• 	Support Model: Trauma-informed keywork session, focused on financial inclusion, life skills, and tenancy readiness.

2. Compliance & Registration

Nextsmartstep operates with a "Compliance-First" approach. We ensure all our properties and staff meet the rigorous standards required by Local Authorities.

• 	Company  Registration:  16960517

• 	ICO (Data Protection) Reg: Registered and compliant with GDPR.

• 	Insurance: Comprehensive Public Liability (£5m+) and Employers’ Liability (£10m)
policies are held.

• 	HMO Standards: All properties are fully licensed (where applicable) and meet all Fire Safety (FRA) and Health & Safety regulations.

3. 	Our Referral & Assessment Process

We pride ourselves on a responsive, 48-hour turnaround for professional referrals.

1. 	Enquiry: Check availability via 01375 802990.

2. 	Referral: Submission of a formal Referral Form and Risk Assessment (OASys/PART).

3. 	Assessment: In-depth interview to ensure compatibility  with our current resident group.

4. 	Placement: Coordination with the referrer for a smooth move-in transition.

4. 	Contact Details: Sunny Oyakhirome-Service Delivery Manager

• Referrals Email: info@nextsmartstep.com

• Office Line: 01375 802990

• website: www.nextsmartstep.co.uk

Implementation for your Website:

Professional Referrers & Commissioning Officers

To view our compliance details, insurance certificates, and service model, please download our official Provider Information Pack (PIP).

[Button: Download PIP (PDF)]

PIP Page 2: Governance & Quality Assurance

At Nextsmartstep, our operational model is built on a foundation of rigorous compliance and professional accountability. Below is a summary of the core policies that govern our service delivery:

1. 	Safeguarding

• 	Safeguarding Adults Policy: Our "Zero Tolerance" approach to abuse, neglect, and exploitation, aligned with local Safeguarding Adults Boards (SAB).

• 	Health and Safety Policy: Comprehensive risk management for our properties, including Fire Risk Assessments (FRA) and regular maintenance checks.

• 	Self-Harm Reduction Policy: Specialized support plans for residents with complex emotional needs.

• 	Modern Slavery Policy: Ensuring ethical standards across our supply chain and support network.

2. 	Operational Excellence

• 	Quality Assurance Policy: Our framework for continuous improvement through resident feedback and internal audits.

• 	Duty of Candour Policy: Our commitment to transparency and honesty with residents and professional partners.

• 	Emergency & Business Continuity Plan: Ensuring the safety of our residents and staff 24/7, even in unforeseen circumstances.

• 	Safe and Secure Business Premises Policy: Guidelines for property management to ensure a nurturing yet secure environment.

3. 	Rights & Personal Dignity

• 	Privacy and Dignity Policy: Respecting the individual’s right to a private life while providing necessary support.

• 	Confidentiality & GDPR (Staff Policy): Strict adherence to data protection laws for all resident and professional records.

• 	Accessible Information Standard Policy: Ensuring our support and documentation are accessible to all, regardless of disability or language barriers.

4. 	The Transition Process

• 	Moving In and Out Policy: A structured, transparent process for intake assessments and successful "move-on" to permanent housing.